Our commitment to our patients

The University of California and UCSF are committed to treating everyone with dignity, fairness, and respect. Our standards are described in UCSF Dentistry's Notice of Patient Rights and Responsibilities. You can also learn more about our values and expectations in the University of California’s Statement of Ethical Values and Standards of Ethical Conduct, as well as UCSF’s PRIDE Values and Principles of Community.

We also want to hear about your experience at UCSF Dentistry. If you have comments, questions, or concerns, please reach out to Patient Relations at

dentalpatientrelations@ucsf.edu — you may remain anonymous if you wish.

UCSF Dentistry does not permit discrimination or harassment — including sexual assault and other forms of sexual harassment — in any of its facilities, programs, or activities.
We provide equal opportunities regardless of:
- Race, religion, or color
- Citizenship, national or ethnic origin (including limited English proficiency or primary language)
- Ancestry, sex (including pregnancy and related conditions), gender, gender identity, or gender expression
- Sexual orientation
- Physical or mental disabilities, medical condition, or genetic information
- Marital status, age, veteran, or military status
We do not exclude or treat people less favorably based on these protected characteristics. For more information, see the UC Anti-Discrimination Policy and Sexual Violence and Sexual Harassment Policy.
UCSF is committed to effective communication with patients and caregivers. We provide timely, free access to services such as:
- Translation of frequently used documents into multiple languages
- Qualified interpreters or video remote interpreting (including American Sign Language)
- Auxiliary aids such as large-print materials, recorded audio, accessible electronic formats, or qualified readers
- Reasonable modifications for qualified individuals with disabilities to ensure equal participation in our programs and services
To request an accommodation, contact Patient Relations at dentalpatientrelations@ucsf.edu.
If you have experienced discrimination, harassment, or retaliation, you may:
- Contact Patient Relations at dentalpatientrelations@ucsf.edu, who can refer your complaint to the Office for the Prevention of Harassment and Discrimination (OPHD)
- Report directly to OPHD at 415-502-3400, report to OPHD online, by email, or by mail. OPHD will:
  - Take your report
  - Explain your options
  - Share information about support resources
Confidential support resources (do not report to UCSF):
- UCSF CARE Advocate Office : serves interpersonal violence survivors – 415-502-8802
- Trauma Recovery Center/Rape Treatment Center : serves adult survivors of trauma, violence, and loss – 415-437-3000
- SF Women Against Rape : serves sexual assault survivors of all genders – 415-647-7243 (24/7 line)
- W.O.M.A.N., Inc. : serves interpersonal violence survivors) – 415-864-4722 (24/7 line)
- Community United Against Violence : serves LGBTQI people deadline with violence or abuse – 415-333-4357
Additional reporting options:
- UCSF Police Department – 415-476-6911 (emergency) or 415-476-1414 (non-emergency)
- U.S. Department of Health and Human Services, Office for Civil Rights
  - By Mail: 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201
  - Phone: 800-368-1019 (voice) | 800-537-7697 (TDD)
- California Civil Rights Department – 800-884-1684
  - By Mail: 651 Bannon Street, Suite 200, Sacramento, CA 95811
  - Phone: 800-884-1684 (voice) | 800-700-2320 (TTY)
You may report concerns about care or services by emailing Dental Patient Relations at dentalpatientrelations@ucsf.edu . You may also file complaints with:
You may request your medical records in person, online, or by mail. Visit Medical Records for instructions.
We welcome your feedback. Email patient relations at dentalpatientrelations@ucsf.edu with comments, questions, or concerns. You may remain anonymous if you prefer.
- Patient Relations is UCSF Dentistry's Section 1557 Coordinator.
- UCSF’s Office of Disability Access and Inclusion is UCSF Health’s Section 504 Coordinator.